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FAQ's

Kairali Ayurvedic Products provides answers to some of the question related to our services and products.

Authenticity and Genuineness

1. What measure do you take to ensure the quality of your product?

Kairali takes into consideration the authenticity of the products that are made with. Our special R&D team tests the quality of the product before selling it in the market.

2. What measures do you take for product safety and delivery?

Kairali maintains a high level of quality control and gives much importance in its packaging. So that the products do not get damaged, it is sealed inside and then packed inside with well-made boxes.

General Questions

1. Are your Ayurvedic products AYUSH certified?

Yes, our Ayurvedic products are AYUSH certified.

2. What is your office address and phone no.?

The address is D-130, Andheria Modh, Near Nature Bazaar, New Delhi, 110074. The contact number for Kairali Ayurvedic Products is +91 9555156156.

3. What are traditional medicines?

From the 5000 year old Ayurvedic science, our range of traditional Ayurvedic medicines constitutes powders, herbal tonics, jams, tablets and medicated oils. Check our range of classical medicines- https://www.kairaliproducts.in/traditional-ayurvedic-range.html

4. What are proprietary organics?

Proprietary Organics is our researched Proprietary chemical-free formulations comprising body oil, cleansing powders, and facial serums possessing medicinal & healing values. The range can be accessed from the following link- https://www.kairaliproducts.in/ayurvedic-proprietary-organics.html

5. What are Proprietary Medicines?

Our 100 year old proven ideology and formulations is a natural approach to treat, balance & cure a wide variety of modern aliments for our body, mind and soul. The entire range can be accessed from the following link- https://www.kairaliproducts.in/ayurvedic-proprietary-products.html

6. Are your medicines safe to consume?

All the medicines and products are completely safe and free from chemicals and have no side-effects. Hence, they are safe to be used but we always recommend to consult our Ayurvedic doctors before taking any medicines.

7. Does your medicines have side-effects?

Our medicines and products are made from natural ingredients; hence, they do not have any side-effects if taken as advised by our Ayurvedic doctors.

8. Apart from online where can I buy your products?

Apart from buying at www.kairaliproducts.in, the other option to buy Kairali Ayurvedic Products can be found at: https://www.kairaliproducts.in/find-our-store/

9. Are Ayurvedic Products safe?

Ayurvedic Products are completely safe to be used as they are made from natural ingredients and no chemicals are used in the process, we recommend to take the Ayurvedic products as prescribed by the doctor or as mentioned in the packaging.

10. Are there any hidden charges?

No, there are no hidden charges as all costs of the products are inclusive of all taxes.

11. What are your hours of operation?

For any query, complaints and solutions you can call or e-mail us between 10 am to 6 pm. If any query arises post business hours (6 pm), you can give us a missed call and we will get back to you in the next 24 hours (in case of business day).

You can call us at- +91-9555156156

E-mail us at- support@kairaliproducts.com

Orders

1. How do I place my order?

The following steps are to be followed in order to place an order from Kairali Ayurvedic

Products:

Sign-up or Sign-in our account.
Click or search for any product at www.kairaliproducts.in
Click on the Add to Cart or BUY NOW button.
Then click on GO TO CHECKOUT and fill in the necessary credentials, proceed with the payment page and place your order successfully, you will get a order confirmation email(If the payment has been made successfully).
If in case of queries, you can call our help desk at +91-9555156156 or chat with us using the LIVE CHAT option on the extreme right corner of the screen.

2. Can I ship the products to an address that is different from my billing address?

Yes, you can do so. You need to fill the address at the ‘Billing Address’ and the address where you want to be shipped in the ‘Shipping Address”.

3. How do I know that my order is confirmed?

Once you place an order and make the payment for a product by using Net Banking, Debit Card or Credit Card, a confirmation mail or message will be sent to the registered E-mail. This is how you can know that the order is confirmed.

4.Can I leave items in my cart for my future purchases?

Yes, you can leave the items on the cart, however, the price and availability will be reflected on a real time basis. Sign-in is required at the time of adding items on your cart.

5. Do I have to have an account to place an order?

Yes, it is highly recommended to have an account with Kairali before placing an order.

6. How do I sign up for www.kairaliproducts.in?

You can sign up for kairaliproducts.in by simply providing us with the name, email address, contact number and password of your choice. To sign up kindly click the following link-https://www.kairaliproducts.in/customer/account/create/

7. What are the benefits of signing up

Singing up with www.kairaliproducts.in allows you to do the following-

Track all the past and present orders at any time.
Notifications of the products as soon as they are back in stock.
Rate and review products.
Fill the email address only once.

8. Can I order the product that is Out of Stock?

Unfortunately, you cannot order a product that is out of stock.

9. I cannot complete my registration, what can I do?

If you are facing a problem to register yourself, call at our help desk number- +91-9555156156 or chat with us with the CHAT WITH US option.

10. How can I make changes to my order?

You can make the changes to your order while you are in the process of ordering the product. But once, your order is confirmed, then there is no other option to change the contents of the order.

11. Can I place my order on phone?

Yes, you can order the products on phone by contacting us at +91-9555156156.

12. Is GST included in the order?

Yes, GST is inclusive in the price of the product. However, shipping charges are levied.

13. I have some issues while purchasing the items, what do I do?

If you are facing any problem while purchasing the product, you can call our customer care number, 91 9555156156 or chat with us live through the ‘Chat with Us’ option and get the query resolved.

14. How do I cancel my order?

Cancellation of the order is possible before the shipment. However, if one wants to cancel the products after the shipment is done, then our customer service will help you in this matter. You can call +91-9555156156 and talk with our representative.

15. Items are missing in my order?

Sorry for the inconvenience caused. But if any item is missing from your order then you can contact our customer service at +91-9555156156 and get the query resolved.

16. I want to modify my order?

Sorry, once the order is placed and it is confirmed, the order cannot be modified. You will have to place a new order.

17. Items are different from what I ordered?

You can call our Customer Care Number (+91-9555156156) to resolve the problem.

18. I have received damaged items?

You can call our Customer Care Number (+91-9555156156) to resolve the problem.

19. How do I get an invoice for my order?

Click on My Orders after successfully logging into your account and then click on your respective order to get your invoice. Download the pdf file and you can get your invoice.

20. Do you charge extra for shipping?

Yes, we do charge extra for shipping.

21. Do you do 24 hours shipping?

No, we do not do 24 hours shipping.

Delivery

1. How does the delivery process work?

After your order is confirmed we deliver the products with the help of the reputed courier companies that we are connected with. An E-mail will be sent that contains the tracking ID of the order so that you can track the order and know the status of the delivery.

2. What is the range of locations to which you ship the product?

We ship our products all over India (subject to the pin code delivery of our courier partner).

3. How can I track my order?

Login to your account with your password and then go to My Orders and click on your respective order which you want to track. A tracking ID is mentioned and from there you can track your order.

Payments

1. Is COD applicable in your website?

No, COD option is not applicable in our website.

2. How can I use Gift Voucher/Promotional Code on my order?

You can use a Gift Voucher or a Promotional Code at the time of placing the order by pasting the coupon code in the coupon code section.

3. What payment types do you offer?

We offer three types of payment- Internet Banking, Debit Card and Credit Card.

4. How can I make an online payment?

Once you have selected the items to be purchased and added them in your cart, proceed to checkout and click on any of the relevant options (internet banking, debit card, credit card) to pay for the order online.

5. What are the payment modes at Kairali Products?

We offer only online mode of payment.

6. When will I get my refund?

Once the refund payment is initiated, it would take 10-15 business days to be refunded.

7. How safe is it to use debit/credit card or internet banking?

We use reputed payment gateways and are 100 % safe to be used as it is protected by multiple layers of security.

8. Why was my order payment rejected?

There are certain reasons for which your order payment might be rejected:

Internet Connection got disconnected
Debit/Card may be declined due to your banking policies
Password for Internet Banking (Debit/Credit) can be wrong
Any technical issue

In case your amount has been debited and did not receive any confirmation order, kindly call at our customer care number (+91-9555156156) or email us at support@kairaliproducts.com. If you have received a transaction ID or Reference ID for your order kindly share the screenshot with your Name, Contact Number and E-Mail ID.

Returns